Importance of Connectivity, Backup and Testing

Dear Swissroute Clients,

We would like to bring to your attention an important matter regarding the continuity of your payment’s operations, in particular your connectivity to SWISSRoute Total Messaging.

Recently, some of our clients experienced an unforeseen connectivity issue to Swissroute Total Messaging that was not system related but caused by a network connectivity issue at a upstream provider in Europe which was beyond our scope. The incident temporarily disrupted their SWIFT payments operations

and affected their productivity and commitments to their customers. Even though the issue was not within our control, we were able to assist the impacted clients with a quick connectivity set-up work-around.

For further information, please refer to the attached file included in this email.

Should you have any questions or require additional clarification, please do not hesitate to contact us.

Best regards,