Dear Valuable Client,
We would like to apologize for any inconvenience caused by the recent survey feature that was activated on our customer service portal. Our team at IBIS Management is always striving to improve our customer service experience, which is why we enabled this feature.
However, we have noticed an error in the setting of the feature, which caused emails to be sent out for all closed tickets over the past six months. We understand how frustrating this must have been for you, and we would like to extend our sincerest apologies.
To rectify this issue, we have corrected the settings, and going forward, a survey will be sent after the ticket has been closed. We hope this will help us improve our customer service experience, and we would be grateful for any feedback or concerns you may have.
Kind regards,
IBIS Customer Support
IBIS Support
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